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Frequently Asked Questions

What will happen during the first appointment?

Firstly, The No.1 Pain Relief Clinic staff will take great care to help you relax and understand exactly what to expect. It can be unsettling when you try a new form of healthcare, particularly at a  time when you're in pain! You'll get a warm reception and a very understanding attitude. Your safety and comfort are always the main consideration.  If at any time during the session you have any concerns you should let your practitioner know so that appropriate adjustments can be made.  


Our therapist(s) will begin by taking your details and your GPs details. They may want to know about your leisure time activities and your working practices. The therapist will ask you to explain your condition and will ask some questions in order to understand the details. Please note that your therapist upholds the highest ethics and also that your personal information remains confidential and is never shared without your consent. The therapist is obligated to respect your confidentiality,


Next the therapist will enquire about your general medical history. Once this is done, (depending on type of treatment you have) you may be required to remove some items of clothing - this is so that a medical/physical examination can be performed.


Palpation is normally used to help diagnose the problem.  The therapist may use orthopaedic tests to help identify the reason for your pain. The therapist will then discuss the findings with you - this is important as a good understanding of your condition will help you to manage it properly, which may well speed your recovery.


As long as the treatment is appropriate it will be begun at the first appointment. Throughout the process the therapist will explain what they are doing and why, that way you will be fully informed and fully involved in the treatment plan. If your problem is not suitable for treatment, the therapist will explain why and give you a referral.

        Three visits to Nick in 3 weeks and to my amazement not only did I make the start line but I ran the 26 miles, non-stop in under 4 hours, without any problems with my calf muscle..

         His knowledge of anatomy was incredible. ...The pain I experienced disappeared almost instantly after I left the treatment room and has been a lot better since... Thanks Nick!

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First appointment

Do I need to bring anything with me?

If you have ever had any x-rays or scans that relate to your problem, it may be very useful to give the therapist a copy of the results. If you are taking any medications, please bring details of them with you. Any details of past medical history that you can provide will be of relevance during the consultation.


Does it hurt?

Many techniques are very gentle, but some soft tissue treatment may cause discomfort. Your therapist will tell you what to expect, and will want you to let them know if you are in pain. You may feel stiff or sore after treatment. This is a normal, healthy response and should only last no longer than a few days post treatment - see Patient Information.

How long

How long does a treatment take?

The first initial (medical) consultation usually lasts up to 90 minutes.  Follow-up (medical) treatments will last approximately up to 60 minutes. Massage and Holistic treatments depend on the treatment chosen and are 30 to 60 minutes.

How many treatments will I need?

The number of treatments depends on the condition and person we are treating. In most cases, the therapist will give you advice and exercises to manage and rehabilitate your condition so that you can get back to living your life as soon as possible. You will not be required to pay for any treatment in advance. Every individual is different, but as a rule of thumb, a course of 4-6 treatments is normal.

How many treatments

What should I wear?

As with any medical examination, you will probably be asked to undress to your underwear, so please wear something you are comfortable in. Cycling and running shorts are perfectly acceptable. A towel is always provided for your modesty and all areas of the body not being treated will be kept covered with towels and blankets if necessary, for warmth, comfort and modesty.


Pillows and massage supports will be used to support the whole of the limb, and not just the area being treated. This may help prevent stress and strain on joints and ligaments. Patients throughout the treatment will lay face upwards, or face down depending on the area to be treated, can sometimes be sitting at a small table in a chair, or in a purpose designed (onsite) massage chair or treatment plinth. 

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Can I bring a friend or relative?

Yes – if you wish, you can have someone present throughout your consultation and treatment.


Do I need to see my doctor first?

The No.1 Pain Relief Clinic Ltd is privately run and you do not need to see your doctor before attending. With your permission, the therapist may contact your GP if the therapist feels it is necessary to do so.

or Call: 01298 600477
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